OUR PERFORMANCE PLEDGE
Pledge of Performance
Trusted Choice® agencies are insurance and financial services firms
whose access to multiple companies and commitment to quality service
enable its to offer our clients competitive pricing, a broad choice
of products and unparalleled advocacy.
As a Trusted Choice® agency, we are dedicated to you and are
committed to treating you as a person, not a policy. This commitment
means we shall:
• Work with you to identify the insurance and financial services
that are right for you, your family or your business and use our
access to multiple companies to deliver those products.
•Guide you through the claims process for a prompt and fair
resolution of your
claim.
• Help you solve problems related to your coverage or account.
• Explain the coverages and options available to you through our
agency, at your request.
• Return your
phone calls and e-mails promptly and respond to your requests in a
timely manner.
• Provide 24/7 services for our customers, offering the following:
emergency phone numbers, Internet account access and e-mail services
.
• Use our experience and multiple company relationships to customize
your coverage as needed.
• Commit our staff to continuing education so they may be more
knowledgeable in serving you.
• Treat you with
respect and courtesy.
• Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let its know if
we fail to meet our commitment, so we may take corrective action.
Licensed
to do business in the state of Florida.
For
information related to Hillcrest Insurance Company please refer to
Tower Hill Insurance Group @
www.thig.com/InsuranceCompanies/
